ILM in Wales

We’ve been working with the Welsh Government and key stakeholders in Wales to provide high-quality qualifications and services for decades. As part of City & Guilds, we are dedicated to supporting the Welsh Government’s Skills Strategy to provide integrated pathways to give individuals, businesses and economies the skills they need to progress.

Welsh Language Policy

Welsh Language Resources Catalogue

Please view our Welsh language documentation for ILM qualifications.

Specification name

Assessment guidance

Assignment

Mark sheet

Unit spec

Analyse Competitor Activity

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Assessing Your Own Leadership Capability and Performance

 

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Becoming an Effective Leader

 

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Collaborate With Other Departments

 

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Conduct Quality Audits

 

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Contribution to the Design and Development of an Information System

 

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Contribution to the Improvement of Business Performance

 

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Design Business Processes

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Develop and Implement an Operational Plan

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Development and Maintain Professional Networks

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Develop and Manage Collaborate Relationships with Other Organisations

 

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Developing Critical Thinking

 

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Developing Sales Proposals

 

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Developing the Work Team

 

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Developing Your Leadership Styles

 

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Developing Yourself and Others

 

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Developing Yourself as a Team Leader

 

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Developing Working Relationships with Stakeholders

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Encourage Innovation

 

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Encourage Learning and Development

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Establish Business Risk Management Processes

 

 

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Give Briefings and Make Presentations

 

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Health and Safety Procedures in the Workplace

   

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Initiate and Implement Operational Change

 

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Leading Innovation and Change

 

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Leading your Work Team

 

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Lead the Development of a Continuous Improvement Strategy

 

 

 

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Lead the Development of a Knowledge Management Strategy

 

 

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Making a Financial Case

 

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Manage a Budget

 

 

 

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Manage a Project

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Manage a Tendering Process

 

 

 

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Manage Business Risk

 

 

 

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Manage Customer Service Operations

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Manage Events

 

 

 

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Manage Health Safety in Own Area of Responsibility

 

 

 

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Manage Individuals' Development in the Workplace

 

 

 

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Manage Individuals' Performance

 

 

 

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Manage Information Services

 

 

 

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Manage Knowledge in an Organisation

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Manage Personal and Professional Development 

 

 

 

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Manage Physical Resources

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Manage Redundancy and Redevelopment

 

 

 

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Manage Team Performance

 

 

 

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Management Communication

 

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Managing a Health and Safety Environment

 

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Managing and Implementing Change in the Workplace

 

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Managing for Efficiency and Effectiveness

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Managing Improvement

 

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Managing Individual Development

 

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Managing Meetings

 

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Managing Own Continuous Professional Development 

 

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Managing Personal Development

 

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Managing Projects in the Organisation

 

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Managing Recruitment

 

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Managing Stress and Conflict in the Organisation

 

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Motivating People in the Workplace

 

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Optimise the use of Technology

 

 

 

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Planning and Leading a Complex Team Activity

 

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Planning a Change in the Workplace

 

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Preparing for and Support Quality Audits

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Promote Equality of Opportunity Diversity and Inclusion

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Provide Leadership and Management

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Recruitment, Selection and Induction Practice

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Resolve Customers Complaints

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Resolve Customers Problems

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Review the Quality of Customer Service

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Solving Problems and Making Decisions

 

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Solving Problems by Making Effective Decisions in the Workplace

 

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Understanding and Developing Relationships in the Workplace

 

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Understanding Communication and Networking in the Workplace

 

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Understanding Discipline in the Workplace

 

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Understanding Health and Safety in the Workplace

 

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Understanding How to Motivate to Improve Performance

 

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Understanding Innovation and Change in an Organisation

 

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Understanding Leadership

 

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Understanding Organising and Delegating in the Workplace

 

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Understanding Performance Management

 

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Understanding Recruitment and Selection of New Staff in the Workplace

 

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Understanding Stress Management in the Workplace

 

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Understanding the Communication Process in the Workplace

 

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Understanding the Induction of New Staff in the Workplace

 

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Understanding the Management Role to Improve Management Performance

 

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Workplace Communication

 

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01543 266 867

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