ILM Assessment Service

Our in-house assessment team will mark your candidate’s assignments for you

The ILM Assessment Service is a cost-effective, efficient and quality assured way of assessing ILM qualifications. The ILM Assessment Team mark your assignments, enter results for you, and provide vital feedback for every criterion. 

Our Lead Assessors provide bespoke assessment criteria support to you at the beginning of your journey to enable you to prepare and support your learners to produce successful assignments.

Why use the ILM Assessment Service?

• for support if you are new to delivering our qualifications and unsure about assessment and verification 
• to allow you to focus on programme delivery
• to eliminate any conflict of interest instances
• when you have a sudden increase in demand and struggle to find the time and people to carry out assessment and verification.

We can provide the support you need during these periods or whenever assessment becomes a burden.

The ILM Assessment Service is available for several of our most popular qualifications, including Leadership and Management from Levels 2 to 5 and Coaching and Mentoring. 

Digital credentials and e-certificates are available for these qualifications, please see the assessment portfolio below for information

• ILM Assessment Portfolio

  Qualification Title	Number of assessments	Qualification Code
  Level 2 Award in Leadership and Team Skills	2-3	8000-14
  Level 2 Certificate in Leadership and Team Skills	9-12	8000-25
  Level 2 Certificate in Team Leading	9-12	8002-25
  Level 3 Award in Leadership and Management	2-3	8600-14
  Level 3 Award in Leadership and Management	4-6	8600-15
  Level 3 Certificate in Leadership and Management	8	8600-27
  Level 3 Certificate in Leadership and Management	4-8	8600-24
  Level 3 Certificate in Leadership and Management	9-12	8600-25
  Level 3 Certificate in Principles of Leadership and Management	9-12	8606-25
  Level 3 Diploma in Leadership & Management	13-16	8600-35
  Level 5 Award in Leadership and Management	2-4	8607-14
  Level 5 Certificate in Leadership and Management	3-6	8607-24
  Level 5 Diploma in Leadership and Management	7-12	8607-35
  Level 3 Award in Effective Coaching	3	8585-14
  Level 3 Certificate in Effective Coaching	3	8585-24
  Level 5 Certificate in Effective Coaching and Mentoring	3	8588-24
  Level 5 Diploma in Effective Coaching and Mentoring	3	8588-34

   

Full details can be found on pages 13 & 14 in ILM's Guide to Fees.

You need to be an ILM Approved Centre to deliver qualifications and use the Assessment Service. Find out more about how to become an ILM approved centre.

If you are already an ILM Approved Centre it is easy to add access to the ILM Assessment Service. Please see the seven easy steps below.

• The Assessment Service in seven easy steps

  1. Set up the ILM Assessment Service

  Email our Customer Service Team at customer@i-l-m.com with the list of qualifications you would like us to assess (this can be found on pages 13 & 14 in ILM's Guide to Fees. Please note that you must have ILM's approval to offer these qualifications). We will then process your request and the relevant codes will appear in your Centre catalogue in ILM Walled Garden.

  2. Welcome and support

  Once you are approved, you will receive an email to welcome you to the service and provide the ILM Assessment Service Policy and Guidance and other important information.

  Your Lead Assessor will contact you to provide bespoke support on assessment requirements for the individual units you have selected.

  3. Registration

  Register your learners through ILM Walled Garden using the relevant ILM Assessment codes.

  4. Assessment Portal set-up

  Once you have registered learners, one of the ILM Assessment Team will set you up an account for the ILM Assessment Portal. All assessments must be submitted via the ILM Assessment Portal. Should you need to create a user account for any other individuals within your centre please contact the ILM Customer Services, as each person should have their own log-in for security purposes.

  5. Submit assessments

  When learners have completed a set of assessments, the final versions of these need to be uploaded onto the ILM Assessment Portal. You will need to review assessments prior to submission to ensure they address the assessment requirements and that all relevant documentation is in place. For full guidance on file naming and uploading information please see your ILM Assessment Service Policy and Guidance.

  Should you require any assistance on using the ILM Assessment Portal please visit our dedicated ILM Assessment Portal page for webinars and the user guide, alternatively please contact our Customer Service Team on 01543 266867 or email customer@i-l-m.com.

  6. Marking and quality-assurance

  Once a submission has been quality-checked it will be assigned to one of our assessors. Our assessors will mark the assessments and provide feedback against each assessment criteria onto the result/mark sheets. After marking, assessments are forwarded to a Lead Assessor for quality assurance and finalising. There is no need for your External Quality Assurer (EQA) to sample these assessments.

  7. Results

  Once finalised, we will upload the result/mark sheet on the portal and release the results. You will receive your learner’s results via the ILM Assessment Portal on your own dedicated tracker dashboard.

  Following releasing of the results on the portal we will enter the results onto Walled Garden for the learners who have passed the assessment.

  ILM aims for the process from correct submission of assessment to entering the results onto Walled Garden to take up to 25 working days to complete. The same SLA also applies to re-submissions.

Questions on the ILM Assessment Service? Contact the ILM assessment team

• ILM Assessment Service Testimonials

  "At Specsavers we offer ILM Level 2 and ILM Level 3 qualifications, with approximately 180 learners every year. We've worked with ILMA for a number of years and we've evolved the programmes with them as time has gone on. For our learners, ILM provides an industry-known accreditation which cements the real-life experience of team leadership and management that our learners have, giving them confidence that they do have the right skills, knowledge and behaviours to do a great job. Since working with the ILM Assessment Service, I've found the team to be friendly and approachable - they're willing to discuss ideas and options on how we can make the programme work with our business and learners."

  Zoe Stebbings
  Learning Performing Manager, Specsavers

   

  “The ILM Assessment Service is invaluable and a key part of our ILM centre success. They offer a quick, cost effective and convenient alternative to internal assessment. The feedback they provided to learners is clear and constructive and their guidance and support allows us to focus on delivering a quality ILM learning experience for our colleagues.”

  Kay Knight
  Qualification Centre Manager, Avara Foods

   

  “The ILM Assessment Service provide us with an efficient service to mark candidate assignments to a consistent level, which provides our customers with external validation of their achievements.”

  Alison Beadle
  Programme Director EMEA, Learning Tree International

• Meet the team
  
  

  My name is Kath Oakes, I am one of the Level 5 Lead Assessors and have worked with the team for four years. I believe in fair assessment processes and work closely with all our team of Assessors and Technical Advisors to ensure that we provide a consistent and professional level of service.

   

  I’m Ray Knox, I have been part of the assessment since 2003 and a Lead Assessor since 2012. I am Lead Assessor for Leadership and Management with a focus on Levels 2 and 3 with some responsibilities for Level 5 and the Lead Assessor for Coaching at levels 3 and 5. I believe in strong relationships with our customers and aim to foster a strong partnership with them. I am also a passionate believer in coaching having been a coach since the early 1990's and hold various coaching qualifications covering both the business and sporting worlds.

   

  I’m Sandra Robson, ILMA Lead Assessor across Levels 2 to 5 although currently mainly focussing on Level 2 and 3. I've been part of the ILMA team now for several years having previously been an EQA for ILM and a centre manager working with several different awarding organisations across varying business-related work based qualifications.

   

  My name is Abby Oates. I am one of the Lead Assessors for Coaching and Mentoring, and have worked with the ILM Assessment Service since 2017 assessing both coaching & mentoring and leadership & management qualifications. I have been a qualified coach since 2011 and am passionate about the difference coaching and mentoring can make in the workplace. I have a broad range of experience of managing ILM centres, as well as delivering and assessing ILM qualifications at a range of levels. Building effective relationships with clients to enable high quality service delivery is my priority.

Hints and tips

Re-assessment - just to make you aware that learners who are marked with a referral should only provide additional work for the assessment criteria marked as ‘referred’. Although our assessors will provide feedback next to all criteria, they will only re-assess referred criteria. Once a learner has achieved a ‘pass’ against the assessment criteria it is considered completed. Additions or amendments to previously assessed criteria should be identifiable i.e. a different font, coloured font or highlighted. This helps us identify reworked areas.

Results sheet – a reminder to ensure that learner details are completed on each results sheet prior to uploading. This is required to ensure accuracy of learner details.

E-Certificates & Digital Credentials – e-Certificates are available for ILM & City & Guilds qualifications. These are exact replicas of paper certificates in PDF format. Centres can access their learners e-Certificates from their Walled Garden account. To set up access please contact customer@i-l-m.com. Digital Credentials are also now available for nearly all ILMA qualifications! Enter your learners email address at point of registration and on completion your learners will receive an activation email. To find out more visit our dedicated page.