Level 5 Management Apprenticeships

Optional qualification: Our Level 5 Diploma for Operational Leaders and Managers (8421) supports the delivery of all the skills, knowledge and behaviours required. Apprentices will receive a certificate upon successful completion. We have created a supporting document to link the qualification content to the requirements in the standard, so you can feel confident that everything is covered.

View the qualification page

Digital learning: Digital learning allows learners to study at their own pace and in their own time, offering flexibility in lesson delivery and learning styles. For Operations Departmental Manager, we have developed Get to Gateway, a web-based learning solution that includes e-learning, assessment practice, tracking tools and reporting to evidence 20% off-the-job learning. Our content is interactive, and includes g videos, quizzes and knowledge content for learners to work through independently. All of our content maps to the required skills, knowledge and behaviours outlined in the assessment plan, so tutors can feel confident that everything is covered. For more information, or to request a demo, please email digitialsales@i-l-m.com.

EPA product code: 9309-22 (Revised version 2 assessment plan)

Detailed information about assessment plan v1

Detailed information about assessment plan v2

ILM is open for registrations for EPA for the Operations Departmental Manager. As one of the biggest EPAOs in England, we pride ourselves on our first-rate customer service. Our EPA Customer Success team are on-hand to walk you through the process and provide advice from the start. Our team includes leadership and management specialists, quality leads, and policy and funding specialists – all working together to provide solutions for you.

Our assessment and grading is standardised and all our assessors have industry experience and receive on-going training, so you can trust that we will deliver a fair and robust assessment.

Assessment events for this standard are:

• Project proposal, Presentation and questioning
• Professional Discussion, underpinned by a portfolio of evidence

We’re here to support you with EPA preparation and gateway guidance for this standard:

Upon registration for EPA, you will have access to a range of support material for the Operations Departmental Manager to help prepare for end-point assessment. All the materials can be accessed via Walled Garden or SmartScreen, our user-friendly platform.

• Handbook and end-point assessment pack: The handbook provides more detail behind the knowledge, skills and behaviours in the standard and the range of content within the standard. The end-point assessment pack includes detailed guidance on grading criteria for the EPA and the evidence you’ll need to produce for knowledge, skills and behaviours at gateway.
• EPA exemplar materials: available for tutors, providing real assessment examples for each assessment type, such as transcripts and examples of good practice. This will help you to prepare apprentices and ensure they feel ready for assessment. This can also be accessed through SmartScreen.
• Recording forms: supporting you to complete key stages of EPA readiness, we have prepared forms to give you peace of mind and confidence that everything is covered. These packs include a gateway declaration form that is needed during the booking process and assessment forms, if required, that apprentices might need during assessment.
• LIEPA reports: Our lead independent end-point assessors (LIEPAs) produce an annual report with insight into the EPA results and findings across all centres. These reports can help you refine your apprenticeship delivery to improve success rates.
• Apprenticeship certification: As well as receiving their Institute for Apprenticeships and Technical Education (IfATE) apprenticeship certificate, the apprentice will receive an ILM statement of achievement for end-point assessment.

EPA Digital Credentials – on successful completion of assessment. Providing a verified, visual representation of knowledge and skills attained during a Management Apprenticeship, Digital Credentials allow your apprentices to raise their online professional profile and bring their skills to life. We issue digital credentials to learners who have completed their ILM programmes, allowing them to share their successes and achievements online. Visit the digital credential webpage to learn more.

Find out more with our guide to fees

If you’re an existing ILM centre or interested in becoming a centre, make sure you’ve read our EPA manual and guidance. This will explain the process and all our terms and conditions. Our short ‘how-to’ guides and videos are a great start to help you get to grips with what to expect and how to stay on track when booking EPA and preparing apprentices for assessment. You’ll find these resources in our EPA document library.

To use our quality-assured on-programme materials or end-point assessment service there are three ways to either find out more or order what you need:

1. If you’re an existing ILM customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)

2. Get in touch with us, our team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Speak with your Account Manager or contact our Centre Support Team at customer@I-l-m.com to discuss how to access our products or how to register your apprentices with us.

Read the ILM Factsheet for the L5 Operations or Departmental Manager apprenticeship

Download the full Operations/Departmental Manager Apprenticeship Assessment Plan