Case Studies

We're proud of all of our leaders, employers and training providers developing their skills with ILM. Here's a selection of their success stories. 

Papa Johns

Challenge

Papa John's needed a tool that would empower leaders to make better business decisions and to create an environment in which their teams could thrive.

Solution

Papa John's designed a global development programme for Senior General Managers, which was assured by ILM.

Impact

The ILM assurance process enabled Papa John's to ensure consistent global delivery of their programme and to implement a plan of continuous improvement, whilst also providing their Senior General Managers with an ILM credential to showcase their achievement.

TalentPool: Developing Entrepreneurs and Leaders

Challenge

TalentPool wanted to provide certified programmes in entrepreneurship and leadership which provide a flexible structure and give learners internationally recognised qualifications.

Solution

With ILM, they can provide quality learning experiences, timetabled to suit the needs of the learners, and the certified programmes with structured and verified assessments, enable learners to achieve a greater depth of learning.

Impact

Learners on the ILM programmes are delighted that certification and learning is a real option within the constraints of adult life, and additional qualifications in new areas is often life changing, with many having gone on progress in their careers or to start and grow highly successful businesses.

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Results Driven Group

Challenge

Results Driven Group needed qualifications they could deliver for leaders, managers and coaches that would align with their innovative, entrepreneurial, and solution-focussed approach.

Solution

They started delivering ILM programmes for leaders, managers and coaches in 2006 and are now one of the biggest providers of ILM qualifications in the UK. The flexibility of the programmes allows them to deliver open and bespoke courses in residential settings and online.

Impact

Results Driven Group “make learning stick”, through focussed, tailored and relevant courses that develop people as individuals and transform organisational cultures. Their firm focus on training ROI has led to significant measurable impact on the organisations they work with across the country and globe.

St Andrew's Healthcare

Challenge

St Andrew’s had a simple ambition: to enable people to work at their best.

Solution

They created a coaching community, using the ILM Level 5 Certificate and Diploma in Effective Coaching and Mentoring as their quality benchmark, to train the community of peer coaches to become fully qualified coaches, adapting and evolving the programme over the last four years to suit the changing needs of the organisation.

Impact

With three cohorts of coaches, a mentoring and reverse mentor programme and their first annual coaching conference, St Andrew’s have already seen a huge impact on performance, wellbeing, productivity and, importantly, employee happiness. Coaching has now been adopted as a core leadership style and is being embedded across the organisation.

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Shrewsbury School Case Study

Challenge

When the COVID-19 pandemic first took the globe by storm at the beginning of 2020, one of the hardest-hit sectors was undoubtedly the education sector.

Chris Wain, Head of Futures at Shrewsbury School, took a moment to consider what could be done to ensure that pupils would continue to receive value and use their time in a positive way to achieve something new, even if it were a little different.

Solution

Not willing to let the year go to waste, The leaders at Shrewsbury School quickly sought out opportunities to keep pupils motivated, through additional course material designed to prepare them for life after school:

1. A University preparation course which was developed internally
2. The ILM’s Young Leaders Award

Impact 

Although the ILM Young Leaders Award was originally a contingency plan to counter the COVID-19 pandemic’s impact on schooling in 2020, the school quickly recognised the value of the award, and have gone on to implement it as an optional activity, year on year. And in 2022, Shrewsbury School made the ILM modules available to William Brookes School. 

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University of Wales: Trinity Saint David (UWTSD)

Challenge

Employees want career progression, job security and a high salary, whilst employers want a problem-solving workforce that can lead and manage change.

Solution

Design and innovate a new university qualification that could meet the needs of both the employers and employees. It was decided to map the new UWTSD qualifications against the ILM L4 and ILM L5 Certificate in Leadership and ‘double badge’ them respectively.

Impact

As of today, over five hundred students have successfully undertaken the qualifications with the number of students increasing year on year. Ninety percent of students are in work and many other students have reported opportunities for advancement following completion of the qualifications.

Laing O'Rourke

Challenge

They realised existing training programmes were not able to offer employees the flexible and agile learning they needed to achieve their goals.

Solution

A third of employees now undertake specialised ILM qualifications every year, upskilling individual learners to improve independence and productivity and in turn building the highest performing teams possible for the organisation

Impact

Clients and staff alike are more assured than ever about the service and experience they get from the organisation.

Santander

Challenge

Managers felt a burden being a leader, and felt that they needed to have all of the answers to people's questions.

Solution

The ILM leadership and management programme was rolled out to over 2,000 managers. Through training, employees realised that by asking the right questions and listening, their colleagues were able to resolve their own issues. This led to a greater sense of empowerment in the team as well as better team work.

Impact

It helps reduce absenteeism and turnover. It also impacts the customers as they get real value when they visit the branches to speak to staff.

Babcock and Focus Hotels

Challenge

Employers wanted qualifications that would fit around their workloads and help their career progression.

Solution

The ILM Management Apprenticeship offers a flexible approach to learning across multiple sectors using ILM’s resources such as work books and e-learning.

Impact

It helps to reduce staff turnover, encourage staff morale and reduce costs.

BAM Nuttall

Challenge

Team supervisors within the construction industry were not able to deal with leadership and management issues. As a consequence, their teams lacked motivation, productivity and efficiency within their roles.

Solution

The introduction of an externally recognised construction-specific qualification and training program that offers immediate transferable skills. Employees can take the qualification during working hours, for one day per month over approximately 18 months. Sessions are built around interactive activities to keep the learners involved.

Impact

Better quality supervisors, more motivated staff, productivity and efficiency.

Fred Olsen

Challenge

A more cohesive approach to learning and development was needed that catered to the needs of all levels of staff.

Solution

The ILM Management and Development programme is an internationally recognised programme that offers a coherent approach to training for all levels of employees across multiple locations. It offers a clear learning journey and skills that can be immediately applied.

Impact

Staff now have more self-confidence and faith in the management skills that they're putting into practice and sharing with their teams. The structure of the programme allows them to see a distinct growth and development journey.

Greene King

Challenge

Managing risk and resilience within an organisation. Also, some people don’t take coaching seriously as they have had mixed experiences.

Solution

Working with ILM sets a clear standard for coaches. The brand strength also acts as a ‘badge of honour’ to assure people that standards have been met.

Impact

To help others within an organisation through coaching. Immediate increase of productivity, responsibility and self-confidence within a department.

Oxfordshire Youth

Challenge

Employers see that leadership is lacking among young people. It’s evident when they attend interviews or when young people begin working for them as they can have all of the qualifications down on paper but they don’t know how to look people in the eye; to hold a conversation; or to follow instructions.

Solution

ILM’s young leaders programme provides practical skills around how to be a leader in the community. It gives young people the tools to be able to carry out leadership responsibilities affectively and set themselves apart in their future careers. The qualification is industry-recognised and is delivered in an accessible way for their age.

Impact

Graduates of the young leaders programme feel more confident in their leadership abilities when it comes to interacting with others, forming friendships, being proactive, and carrying out their leadership responsibilities.