Working with Santander
Many of the managers at Santander felt unprepared to lead and worried about needing all the answers to their team’s questions.
Rolling out an in-house ILM-accredited leadership and management training programme enabled Santander to develop confident managers, resulting in more happy customers, and ultimately a significant improvement on their bottom-line.
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The flexibility that ILM offers is superb - they feel like a partner with our business, it feels like we are part of a journey together
Paul Waters, Former Head of Future Forward Programme, Santander
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